![]() Go ahead and deal with your products through the official Plantronics interface. ![]() If you're the proud owner of any of the compatible models, you're set. Download and install Plantronics Hub for Windows/Mac at Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID)to complete the recovery. A full list of compatible devices has been provided on the developer's site in order to avoid any confusion. In addition to these features, you'll also be able to check the battery status of your device within the application menu.Īs far as functionality is concerned, one should theoretically plug in the device, launch the application and have the program recognize without further changes the compatible products. Simultaneously, you can also change the language for voice prompts if this setting applies to your paired product. In addition, it is always recommended to restart the smartphone. Generally speaking, with this application you will be able to adjust settings such as the device level call control, volume, mute or simply update the firmware of your product. In any case you should check whether an update for Plantronics Hub is available and install it. Each particular case will unlock certain features and lock other non-related ones. Not all features provided by the hub will be compatible with your products. Make sure you check out the provided list of compatible devices. ![]() Plantronics Hub serves as an official set-up application for Plantronics products only. Better tracking.Compatible across the industry. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.If you're one of those users who enjoy Plantronics audio devices and would like to find a way to set up your products for the best possible experience, look no further. Exceptional combination of visuals and soundA headset that adjusts to youMore cameras. This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Update firmware with Plantronics HUB You can update the firmware on your headset (if applicable) by downloading Plantronics HUB software on your Win/Mac computer. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Download and deploy Plantronics Hub for Windows. Allows end-users to customize their settings and get visible status of their Plantronics audio device on their desktop. Here it will be useful to know what firmware version you are on and what firmware version you are trying to upgrade to? Also are you connecting USB adapter directly to native USB port or via USB Docking station or splitter? Have you tried using another PC or adding exception for HUB in your security software/firewall when it tries to access Poly (formerly Plantronics) update servers? You can refer to this KB link and try whitelisting shared url's and test update again and share feedback if possible. Change device settings Visible mute and battery status Device-level call control with call answer/end, mute, and volume adjust Update your headset firmware. It helps us to provide better guidance which may actually resolve the issue or at least help in finding the next course of action. We always urge community members/visitors to provide some basic details about the issue whenever starting a topic or stating a problem.
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